Privacy Policy

Effective July 10, 2026

This policy describes what information Package Tracker ("the app", "we") collects, why, and how you can control or remove it. We built this app to do one narrow job — track your packages — and we've tried to collect only what's actually needed to do that job.

What we collect

Category	What it is	Why we need it
Account credentials	The email address and password you sign up with	To create and secure your account, and to let you sign back in
Package data you enter	Tracking numbers, carrier, retailer name, a nickname you give a package, whether a signature is required, and your chosen return-window length	This is the core function of the app — tracking your packages
Shipment status & history	Carrier status (e.g. in transit, delivered), expected/actual delivery dates, and individual scan events (status, location, timestamp) for a tracking number	Retrieved from carrier tracking data (via Shippo, see below) so we can show you up-to-date delivery information
Forwarded email content (opt-in)	If you choose to forward shipping confirmation emails to your unique Package Tracker address, the sender, subject, and body text of that forwarded email only is processed to extract a tracking number, retailer name, and delivery status	To automatically add and update packages without you typing in tracking numbers by hand — entirely optional, and you can turn it off at any time (see "Your choices" below)

What we don't collect

No analytics or ad-tracking SDKs. The app doesn't use any third-party analytics, advertising, or behavioral-tracking libraries.
No biometric data leaves your device. If you enable Face ID/Touch ID login, that authentication happens entirely on your device using Apple's own on-device frameworks — Package Tracker never receives, stores, or transmits any biometric data.
No push notification tokens. Notifications (package shipped/delivered, signature required) are scheduled locally on your device and never involve sending a device token to our servers.

How your data is used

Your package data is used exclusively to show you your own shipments inside the app. We don't sell your data, use it for advertising, or share it with data brokers.

Who we share data with

We rely on a small number of service providers to make the app work. Each only receives the specific data it needs to perform its function:

Provider	What they receive	Purpose
Supabase	All account and package data described above	Database, authentication, and server hosting for the app
Shippo	Tracking numbers and carrier names	Looking up live carrier tracking status
SendGrid	Your account email (for account-related emails), and the content of any shipping email you choose to forward to your unique Package Tracker address	Delivering account emails (password reset codes, email-change confirmations) and receiving forwarded shipping emails you opt into

Data retention

We keep your data for as long as your account is active. If a shipment is no longer tracked by any user, its carrier data is automatically removed. If you delete your account (see below), everything tied to it — package data, shipment history, tracking events — is permanently deleted immediately, not just hidden.

Your choices

Turn off email forwarding at any time from Settings, without needing to also undo any forwarding rule you've set up with your email provider — forwarded emails will simply be ignored while it's off.
Edit or delete any individual package at any time from within the app.
Delete your account entirely from Settings → Delete Account. This immediately and permanently removes your account and all data associated with it. This action cannot be undone.

Children's privacy

Package Tracker is not directed at children under 13, and we do not knowingly collect information from children under 13.

Changes to this policy

If this policy changes, we'll update the effective date above. Continued use of the app after a change means you accept the updated policy.

Contact us

Questions about this policy or your data? Contact us at privacy@packaged.info.